Refund policy

Last updated: 14 October 2026. This policy applies to orders placed from that date. Orders placed earlier keep the terms shown at the time of purchase.

This page explains your legal rights when you buy from WITH ME NUTRITION S.R.L. (J2022008090401, CUI: RO46038470, Str. Samurcași nr. 5H, Gulia, Tărtășești, Dâmbovița, Romania, contact@withmenutrition.com, +40 747 029 299). It describes statutory rights under Romanian and EU law (OUG 34/2014, OUG 140/2021, OUG 141/2021 and the Civil Code). The only commercial guarantee we offer is the results guarantee for the 16-week coaching programme (section 5); nothing here limits the rights the law gives you.

1. Right of withdrawal (14 days)

If you are a consumer, you may withdraw from a distance contract within 14 calendar days without giving any reason and without paying any penalty. The period starts:

  • Goods (supplements): the day you, or a person you name other than the carrier, take physical possession of the goods; for several items in one order delivered separately, the day you receive the last item.
  • Services (the complimentary 30-minute consultation, the 16-week coaching programme): the day the contract is concluded, that is the day of your order or the day you sign the coaching agreement.

To withdraw, tell us before the period ends. You can use the online withdrawal function (Retrageți-vă din contract aici / Withdraw from contract here), email contact@withmenutrition.com, or post a letter to the address above. You may use the model withdrawal form at the end of this page, but you do not have to. Withdrawal is in time if you send it before the 14 days end. You do not need our approval, you do not need to give a reason, and we never ask you to wait for a "return authorisation" before you can withdraw.

2. Returning goods after withdrawal

  • Send the goods back, or hand them to us, without undue delay and at the latest 14 days after you told us you withdraw.
  • Return cost: you bear the direct cost of returning the goods. We do not charge restocking fees.
  • Refund: we refund every payment received from you, including the standard outbound delivery cost (not the extra cost of a faster delivery option you chose), without undue delay and at the latest 14 days from the day we are informed of your withdrawal. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever comes first. We refund using the same payment method you used, unless you expressly agree otherwise; you bear no fee for the refund.
  • Handling: you may inspect the goods the way you could in a shop. You are liable only for any diminished value caused by handling beyond what is needed to establish their nature, characteristics and functioning. Opening the shipping box does not affect your right of withdrawal.

3. Sealed health and hygiene products

Under Article 16(e) of OUG 34/2014 the right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery. For our supplements this means: individual sealed sachets that remain sealed can be returned; a sachet that has been opened cannot. We never treat the outer shipping box as the seal, and we never describe an item as "final sale".

4. Services: consultation and coaching

  • The initial 30-minute consultation is complimentary: nothing is charged for it, so no payment or refund is involved.
  • Coaching is the 16-week Nutrition & Lifestyle Remodel, paid once at checkout for the full 16 weeks. The programme runs for the full 16 weeks; it cannot be paused and there is no opt-out part-way through. This does not affect your statutory right of withdrawal.
  • If you want the coaching to start within the 14-day withdrawal period, we ask for your express request before starting. If you then withdraw, you pay an amount proportionate to what was provided until you told us you withdraw, compared with the full price. Once the coaching has been fully provided at your express request, with your acknowledgment that you then lose the right of withdrawal, the right of withdrawal no longer applies.

5. Results guarantee for the 16-week programme

In addition to your statutory rights, WITH ME NUTRITION S.R.L. gives a money-back guarantee on the 16-week coaching programme. We refund the full programme fee if all of the following apply:

  • you completed the full 16 weeks;
  • you followed the programme and your coach's guidelines throughout;
  • you can show it: every weekly check-in was sent on time, your food was logged on at least 80% of days, and your measurements, progress photos and blood-test results were sent when your coach asked for them; and
  • your main goal measure, agreed in writing at the start (body weight, waist measurement or body-fat measurement), has not improved by the end of week 16.

Your check-ins, food logs and messages to your coach are the proof, and we assess the claim against them. To claim, email contact@withmenutrition.com within 14 days after the programme ends. We answer within 14 days; if the conditions are met, the full fee is refunded to the original payment method within 14 days of our approval. This guarantee does not limit or replace your statutory rights.

6. Faulty, damaged or wrong items (legal conformity)

Separately from withdrawal, goods must conform to the contract (OUG 140/2021). If an item arrives damaged, defective, wrong or short, you are entitled to repair or replacement, or, where that is impossible or disproportionate, a price reduction or a refund, at no cost to you. This right lasts two years from delivery for goods and does not depend on the packaging being unopened. There is no 48-hour deadline to report a problem; you simply need to tell us within a reasonable time after you notice it. Write to contact@withmenutrition.com with your order number and, if you can, photos; we arrange collection or ask you to post the item at our cost. Perishable or short shelf-life goods are covered until their expiry date.

7. Customers outside the European Union

The rights above are the statutory rights of consumers in the European Union. If you live outside the EU, the consumer law of your country of residence may also apply and may give you further rights. Write to contact@withmenutrition.com before sending anything back and we will tell you how a withdrawal, return or fault claim works for your country.

8. Complaints and out-of-court resolution

Write to contact@withmenutrition.com and we will reply as soon as we can. Consumers in Romania may also contact the National Authority for Consumer Protection (ANPC), www.anpc.ro, Telefonul Consumatorilor 021 9551, file a complaint at reclamatii.anpc.ro, or use the alternative dispute resolution procedure (SAL) at reclamatiisal.anpc.ro. The EU online dispute resolution platform (ODR) was closed on 20 July 2025 and is no longer available.

9. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: WITH ME NUTRITION S.R.L., Str. Samurcași nr. 5H, Gulia, Tărtășești, Dâmbovița, Romania, contact@withmenutrition.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*): ____________
Ordered on (*) / received on (*): ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature of consumer(s) (only if this form is notified on paper): ____________
Date: ____________
(*) Delete as appropriate.

Rezumat în limba română

Dreptul de retragere. În calitate de consumator, aveți dreptul să vă retrageți din contractul la distanță în termen de 14 zile calendaristice, fără a invoca vreun motiv și fără penalități (OUG 34/2014). Pentru produse, termenul curge de la ziua în care intrați în posesia fizică a produselor; pentru servicii (consultația complimentară de 30 de minute, programul de coaching de 16 săptămâni), de la ziua încheierii contractului. Puteți folosi funcția online „Retrageți-vă din contract aici”, un e-mail la contact@withmenutrition.com sau formularul model de mai sus. Retragerea nu depinde de aprobarea noastră și nu trebuie motivată.

Returul produselor. Returnați produsele în cel mult 14 zile de la comunicarea retragerii; suportați doar costul direct al returului. Rambursăm toate sumele primite, inclusiv costul livrării standard, în cel mult 14 zile de la data la care am fost informați despre retragere; putem amâna rambursarea până la primirea produselor sau a dovezii expedierii, oricare intervine prima. Produsele sigilate care nu pot fi returnate din motive de sănătate sau igienă (plicurile individuale) sunt exceptate numai dacă au fost desigilate după livrare; deschiderea cutiei de transport nu afectează dreptul de retragere.

Produse neconforme. Independent de retragere, beneficiați de garanția legală de conformitate de 2 ani (OUG 140/2021): reparare, înlocuire, reducerea prețului sau rambursare, fără costuri. Nu există un termen de 48 de ore pentru sesizarea defectelor.

Servicii. Dacă solicitați expres începerea serviciului în perioada de retragere și apoi vă retrageți, plătiți o sumă proporțională cu ceea ce s-a prestat. Dreptul de retragere se pierde după executarea completă a serviciului, dacă ați solicitat expres începerea și ați confirmat că pierdeți acest drept.

Garanția rezultatelor (programul de 16 săptămâni). Rambursăm integral prețul programului dacă ați urmat programul și indicațiile coachului timp de 16 săptămâni și puteți dovedi acest lucru (toate evaluările săptămânale trimise la timp, alimentația înregistrată în cel puțin 80% din zile, măsurătorile, fotografiile și analizele trimise când vi s-au cerut), iar indicatorul principal convenit în scris la început nu s-a îmbunătățit până la sfârșitul săptămânii 16. Solicitarea se trimite la contact@withmenutrition.com în cel mult 14 zile de la încheierea programului.

Reclamații. contact@withmenutrition.com; ANPC – www.anpc.ro, Telefonul Consumatorilor 021 9551, reclamatii.anpc.ro; SAL – reclamatiisal.anpc.ro.